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SHIPPING CONDITIONS AND RETURNS

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Any and all items sent by CTT and/or KARGO are subject to a shipping fee calculated according to the weight and delivery destination.

Delivery time varies between zones and order processing. The delivery times shown are merely indicative, and may vary for reasons beyond our control.

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PRICE TABLE

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mainland PORTUGAL *

<30kilos = 2,99€ (KARGO)

001gr. - 2kilos = 5,99€ (CTT)

2kilos - 10kilos = 9,99€ (CTT)

10kilos - 30kilos = 19,99€ (CTT)

*Free Shipping on orders over 29€ (KARGO)

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mainland SPAIN *

001gr. - 500gr. =   4,99€ (KARGO)

501gr. - 2kilos =   4,99€ (KARGO)

2kilos - 5kilos =   5,99€ (KARGO)

5kilos - 10kilos =  6,99€ (KARGO)

10kilos - 30kilos = 9,99€ (KARGO)

001gr. - 500gr. =  7,99€ (CTT)

501gr. - 2kilos = 14,99€ (CTT)

2kilos - 5kilos = 24,99€ (CTT)

5kilos - 10kilos = 24,99€ (CTT)

10kilos - 30kilos = 79,99€ (CTT)

*Free Shipping on orders over 29€ (KARGO/ CTT)

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PORTUGAL islands* (Azores and Madeira)

001gr. - 5kilos =    7,99€ (KARGO)

5kilos - 10kilos =   9,99€ (KARGO)

10kilos - 30kilos = 14,99€ (KARGO)

001gr. - 2kilos =    5,99€ (CTT)

2kilos - 5kilos =    19,99€ (CTT)

5kilos - 10kilos =  29,99€ (CTT)

10kilos - 30kilos = 39,99€ (CTT)

*Free Shipping on orders over 99€ (KARGO/ CTT)

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SPAIN islands* (Canaries, Balearics, Melilla and Ceuta)

001gr. - 500gr. =    9,99€ (KARGO)

501gr. - 2kilos =    9,99€ (KARGO)

2kilos - 5kilos =    19,99€ (KARGO)

5kilos - 10kilos =   39,99€ (KARGO)

10kilos - 30kilos =  94,99€ (KARGO)

001gr. - 500gr. =    7,99€ (CTT)

501gr. - 2kilos =    14,99€ (CTT)

2kilos - 5kilos =    29,99€ (CTT)

5kilos - 10kilos =   59,99€ (CTT)

10kilos - 30kilos =  99,99€ (CTT)

*Free Shipping on orders over 99€ (KARGO/ CTT)

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EUROPE I (Germany, Italy, Belgium, France, Netherlands, Luxembourg, Austria, Czech Republic, Denmark, Slovakia, Slovenia and Poland)

001gr. - 500gr. =    8,99€ (KARGO)

501gr. - 2kilos =    8,99€ (KARGO)

2kilos - 5kilos =    8,99€ (KARGO)

5kilos - 10kilos =   9,99€ (KARGO)

10kilos - 30kilos =  14,99€ (KARGO)

001gr. - 500gr. =    7,99€ (CTT)

501gr. - 2kilos =    14,99€ (CTT)

2kilos - 5kilos =    24,99€ (CTT)

5kilos - 10kilos =   39,99€ (CTT)

10kilos - 30kilos =  79,99€ (CTT)

*Free Shipping on orders over 99€ (KARGO/ CTT)

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EUROPE II (Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden)

001gr. - 500gr. =    12,99€ (KARGO)

501gr. - 2kilos =    12,99€ (KARGO)

2kilos - 5kilos =    14,99€ (KARGO)

5kilos - 10kilos =   19,99€ (KARGO)

10kilos - 30kilos =  29,99€ (KARGO)

001gr. - 500gr. =    7,99€ (CTT)

501gr. - 2kilos =    14,99€ (CTT)

2kilos - 5kilos =    29,99€ (CTT)

5kilos - 10kilos =   49,99€ (CTT)

10kilos - 30kilos =  89,99€ (CTT)

*Free Shipping on orders over 199€ (KARGO/ CTT)

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EUROPE III (United Kingdom, Hungary, Switzerland, Norway, Serbia)

001gr. - 500gr. =    39,99€ (KARGO)

501gr. - 2kilos =    39,99€ (KARGO)

2kilos - 5kilos =    39,99€ (KARGO)

5kilos - 10kilos =   49,99€ (KARGO)

10kilos - 30kilos =  69,99€ (KARGO)

001gr. - 500gr. =    7,99€ (CTT)

501gr. - 2kilos =    14,99€ (CTT)

2kilos - 5kilos =    29,99€ (CTT)

5kilos - 10kilos =   59,99€ (CTT)

10kilos - 30kilos =  99,99€ (CTT)

*Free Shipping on orders over 199€ (KARGO/ CTT)

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EUROPE IV (Greece, Malta, Cyprus, Iceland, Turkey, Albania, Bosnia and Herzegovina, Faroe Islands, Kosovo, Montenegro and Republic of North Macedonia)

001gr. - 500gr. =    59,99€ (KARGO)

501gr. - 2kilos =    69,99€ (KARGO)

2kilos - 5kilos =    79,99€ (KARGO)

5kilos - 10kilos =   99,99€ (KARGO)

10kilos - 30kilos =  149,99€ (KARGO)

001gr. - 500gr. =    7,99€ (CTT)

501gr. - 2kilos =    19,99€ (CTT)

2kilos - 5kilos =    49,99€ (CTT)

5kilos - 10kilos =   79,99€ (CTT)

10kilos - 30kilos =  129,99€ (CTT)

*Free Shipping on orders over 299€ (KARGO/ CTT)

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REST OF THE WORLD

001gr. - 500gr. =    7,99€ (CTT)

501gr. - 2kilos =    29,99€ (CTT)

2kilos - 5kilos =    99,99€ (CTT)

5kilos - 10kilos =   199,99€ (CTT)

10kilos - 30kilos =  299,99€ (CTT)

*Free Shipping on orders over €399 (KARGO/ CTT)

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RETURNS

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You can make the return at the time of delivery or up to 14 days after delivery.

Delivery act – you must indicate on the carrier's waybill which anomalies were detected (eg damaged box; missing item,...), and whether you want an exchange or refund.

Returned items must be in perfect condition, complete and properly packed in the original packaging accompanied by the respective purchase invoice (original), exchanges of perfumes, after-shave, shower gel, body lotion, creams, cosmetics or other items are not accepted. hygiene products whose packaging has been opened. In case of cancellation or customer error, the cost of the return will be charged. Orders returned by the carrier due to the customer's absence, or refusal of the same, will be partially refunded, whenever the customer requests it, after deduction of the postage value - In the case of orders in which the postage is offered, a deduction is made in the reimbursement for the amount in force in the carrier used for the shipment.

Refunds are processed within 30 days of receipt and acceptance of returned products at our facility. Refunds are made by bank transfer, unless otherwise agreed between both parts. The customer will have to send us their bank details (account NIB, bank and holder), in order to proceed with the refund.

All customers have the right to return.

In accordance with article 6 of Decree-Law no. which is counted from the day of receipt of the order by the customer. The customer is responsible for the cost of shipping the order to the respective manufacturers/suppliers. Only in case the product is defective will the shipping costs be paid by the manufacturer.

ATTENTION: Returns will only be accepted for defective access products or those sent in error and must be returned in their original and complete packaging. Products returned incomplete, used or damaged will not be accepted.

To return your order, just send an email to info@jardimsuspenso.com within a maximum period of 14 days from the date of receipt of the order.