SHIPPING & RETURNS

Any and all items sent by CTT or another operator are subject to a weight-based shipping charge.
Delivery times vary between zones and order processing.

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PORTUGAL AND SPAIN (mainland)

001gr. - 20kilos = 3,99€

Free Shipping on orders over 49

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EUROPE (Germany, Italy, Belgium, France, United Kingdom, Netherlands, Luxembourg, Austria, Ireland, Czech Republic, Denmark, Finland, Sweden and Poland)

001gr. - 500gr. = 4,99€

501gr. - 2kilos = 8,99€

2kilos - 5kilos = 9,99€

5kilos - 20kilos = 19,99€

Free Shipping on orders over 99

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EUROPE (Rest of Europe) 

001gr. - 500gr. = 4,99€

501gr. - 2kilos = 12,99€

2kilos - 5kilos = 19,99€

5kilos - 20kilos = 29,99€

Free Shipping on orders over 299

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REST OF THE WORLD 

001gr. - 500gr. = 4,99€

501gr. - 2kilos = 14,99€

2kilos - 5kilos = 29,99€

5kilos - 20kilos = 89,99€

Free Shipping on orders over 299

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returns

- You can make the return on delivery or up to 14 days after delivery;
- Delivery - must indicate in the carrier's bill of lading what anomalies are detected (eg damaged box, missing article, ...), and whether the exchange or refund is intended.
- The returned items must be in perfect condition, complete and properly packed in the original packaging accompanied by the respective purchase invoice (original), no perfumes, after-shave, shower gel, body loction, creams, cosmetics or other items are accepted. the packaging has been opened. In case of withdrawal or error of the customer will be charged the cost values ​​of the return.
- Refunds are processed up to 30 days after receipt and acceptance of returned products.

All customers have the right to return
In accordance with article 6 of Decree-Law no. 143/2001 of 26 April, the customer has a period of 14 days to terminate the contract without payment of indemnification and without having to indicate the reason, term which is counted from the day of receipt of the order by the customer. The customer is responsible for the value of the shipping costs of the order to the respective manufacturers. Only in case the product is defective will the shipping costs be paid by the manufacturer.

ATTENTION: Only refunds of defective or mistakenly returned products must be returned in their original and complete packaging. Products returned incomplete, used or damaged will not be accepted.

To return your order simply send an email to info@jardimsuspenso.com within a maximum of 14 days from the date of receipt of the order.
All refunds are made by bank transfer within 8 days. The customer will have to send us their bank details (account NIB, bank and owner) in order to proceed with the refund.


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